If a new or known good paper tray is available fit this to the printer to test.
Fit new or known good parts if available. Worn or contaminated tyres on the pickup assembly may prevent the paper being pulled from the tray.Ĭlean and reseat the tyres or turn them inside out. Load tray errors may occur if the printer fails to pull the print media from the tray.Įnsure that the print media is supported and correctly loaded in the tray.Ĭlean, Invert or Replace the Feed Rollers Ĭheck the paper source and size settings are correct then click OK.Ĭheck Media is Supported and Correctly Loaded Some applications have independent paper source and size settings, typically located under the "File" menu, named "Page Setup". Set the Application Media Size and Source Set the media size and type to match what is physically present in the tray. The printer cannot automatically detect the size and type of media loaded. Check the paper tray, size and type are correctly set, matching the media physically present in the tray.If the error does not match what you are trying to do, for example you receive the error Load MPF DL Envelope when trying to print on plain A4 paper from tray 1 continue to Section 2: Set the Driver Source, Size and Type. If the load tray error matches what you are trying to do, for example you receive the error Load Tray 1 A4 Plain when trying to print on plain A4 paper from Tray 1 skip to Section 5: Check Media is Supported and Correctly Loaded. The printer is unable to feed the media from the specified source.The paper size and/or type specified by the print job does not match that set on the printer.Load tray errors occur when the printer cannot fulfil the received request because indicates the type of media specified, for example plain, card, transparency, envelope.indicates the paper size specified, for example A4, Letter, Legal.
Clean, Invert or Replace the Feed Rollers.Check Media is Supported and Correctly Loaded.How to troubleshoot load tray errors on the 2330d and 2330dn laser printers
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